Terms and Conditions – WoodHug Personalized Wooden Gifts

Welcome to WoodHug

By accessing or using our website, https://woodhug.com/, you agree to comply with and be bound by the following wooden gift terms. Please read them carefully before placing an order. If you do not agree with these terms, please refrain from using our website.

At WoodHug, operated by VIETNAM TATACI JOINT STOCK COMPANY, we’re proud to offer wooden gifts crafted with care and attention to detail. Your experience with our website and services is governed by the terms outlined below.

1. Use of the WoodHug Website

WoodHug provides a platform for you to explore and order customized wooden products. You may use our website only for lawful, non-commercial purposes. You agree not to:

  • Copy, reproduce, or redistribute any content, images, or design elements from our website without express written consent

  • Attempt to access private systems, data, or interfere with the site’s functionality

  • Engage in any behavior that could harm the WoodHug brand or other users

Violation of these wooden gift terms may result in suspension or permanent termination of access to our services.

2. Placing Orders and Payment Terms

When you place an order for a wooden gift through WoodHug, it is subject to availability and acceptance. VIETNAM TATACI JOINT STOCK COMPANY reserves the right to cancel or decline an order for any of the following reasons:

  • Incorrect pricing or product information displayed on the website

  • Issues related to payment authorization

  • Suspected fraud or misuse of promotional offers

All payments must be made in full at the time of purchase. Accepted payment methods will be displayed during checkout. Prices listed on the website are in USD and include any applicable taxes. Orders are not confirmed until payment is received.

3. Shipping and Delivery Information

We proudly ship our handcrafted wooden gifts within the United States. Details include:

  • A flat shipping fee of $5.99 applies to all orders

  • 3–5 business days processing time for handcrafted personalization

  • 5–7 business days for standard shipping once dispatched

WoodHug is not liable for shipping delays caused by third-party services or unforeseen events.

4. Returns and Refunds for Personalized Wooden Gifts

Due to the custom nature of wooden gifts, we cannot accept returns or exchanges unless:

  • The item is defective

  • The product is damaged during shipment

  • An incorrect item was sent due to our error

To initiate a return or refund, please refer to our Refunds & Returns page and contact us at support@woodhug.com within 14 days of receiving your order.

5. Limitation of Liability

By purchasing from VIETNAM TATACI JOINT STOCK COMPANY, you agree that our liability is limited to the total amount paid for the product. We are not responsible for:

  • Indirect or incidental damages

  • Consequential losses from the use of our website or products

  • Customer dissatisfaction if customization instructions were followed

6. Updates to These Terms

WoodHug may modify these wooden gift terms at any time. Any updates will be reflected on this page with a revised “Last Updated” date. Continued use of our site after changes means you accept those changes.

7. Contacting Us

Have questions about these terms? Reach out to us via email at:
📧 support@woodhug.com

We typically respond within 48 hours.

Why These Terms Matter

These wooden gift terms ensure your experience with WoodHug is smooth, transparent, and fair. We’re committed to clarity at every step—from placing your order to understanding your rights.