Refund and Return Policy for Personalized Wooden Gifts – Free Support at WoodHug
1. Personalized Wooden Gifts: Your Satisfaction Is at the Heart of Everything We Do
At WoodHug, we are passionate about creating personalized wooden gifts that bring warmth, beauty, and meaning to life’s most cherished moments. Every item is handcrafted with care, precision, and love. While we strive for perfection in every piece, we understand that sometimes things don’t go as planned — and that’s why we’re here to help.
Whether your order arrives damaged, defective, or doesn’t meet expectations due to a mistake on our part, we are committed to making things right through our customer-focused refund and return policy.
2. Refund & Return Guidelines for Custom Wood Keepsakes
We proudly stand behind the quality of our craftsmanship. However, because each item is custom-made to order, we are only able to offer refunds or returns under specific conditions:
- Eligible Returns: If your personalized wooden gift arrives damaged, defective, or if you received the wrong product due to an error on our end.
- Non-Eligible Returns: We do not accept returns for personalized wooden gifts simply due to a change of mind, incorrect information provided by the customer, or personal preferences. Each order is made uniquely for you and cannot be resold.
📌 Return Window: To be eligible for a return or refund, please contact us within 14 days of receiving your personalized wooden gift.
3.How to Request a Return or Refund for Personalized Wooden Gifts
If something isn’t right with your order, we’re just an email away. Here’s how you can initiate the process:
Email us at support@woodhug.com with the following:
Your order number
Clear photos showing the issue (damage, defect, wrong item)
A brief description of the problem
Response time: Our customer service team will review your request within 48 hours and respond with the next steps.
If your request is approved:
You may be offered a replacement, partial refund, or full refund, depending on the situation.
We will guide you through the return process, including any return shipping instructions.
Return Address (for eligible items): Please email us first for the correct return shipping address.
🔄 Please note: In some cases, return shipping costs may apply.
4. Need More Help with Your Custom Wood Keepsake?
Our support team is always happy to assist you. If you have any concerns, questions, or need help with your personalized wooden gift, don’t hesitate to reach out. We value every customer and want to ensure your experience with WoodHug is nothing short of excellent.
📧 Email: support@woodhug.com
Why Choose WoodHug for Your Custom Wooden Products?
✅ 100% handcrafted, made-to-order wooden products
✅ Personalization with heart and meaning
✅ Dedicated customer care
✅ Safe & secure shopping experience
Thank you for choosing WoodHug. Your trust means the world to us, and we’re committed to turning your special moments into lasting wooden memories—one personalized gift at a time.
