Frequently Asked Questions (FAQ) – WoodHug Personalized Wooden Gifts
Have questions about our handcrafted wooden products? You’re in the right place! This personalized wooden gifts FAQ covers the most common inquiries about our process, products, and policies. If you don’t find the answer you’re looking for, feel free to reach out to our friendly customer support team at any time!
1. What materials are used to make WoodHug products?
At WoodHug, we use only premium, sustainable wood sourced responsibly to create durable and beautiful handcrafted products. Each piece is carefully selected to ensure the highest quality, natural finish, and long-lasting charm. Our commitment to eco-friendly materials means you can enjoy your personalized wooden gift knowing it’s made with care for the environment.
2. Can I personalize my wooden order?
Absolutely! Personalization is at the heart of WoodHug’s craftsmanship. You can customize your order by adding engraved names, dates, messages, or special designs during the checkout process. This makes each item a unique, meaningful keepsake perfect for gifts, celebrations, or home decor.
3. How long does it take to craft my personalized order?
Since every product is handmade to order, we take time to ensure precision and quality. Typically, it takes 3–5 business days to carefully craft and personalize your item before shipping. We appreciate your patience as we create your special personalized wooden gift.
4. What are the shipping costs, and where do you deliver?
We offer a flat-rate shipping fee of $5.99 for all orders, providing a straightforward and affordable delivery service. Currently, we ship exclusively within the United States. We aim to deliver your order safely and promptly to your doorstep.
5. How long will it take to receive my order?
After the crafting period of 3–5 business days, shipping within the U.S. generally takes 5–7 business days. Please note that delivery times may vary depending on holidays, weather conditions, or other unforeseen delays. We recommend placing orders early during peak seasons to ensure timely arrival.
6. How can I track my order shipment?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress online and stay updated on the estimated delivery date.
7. What is WoodHug’s return and refund policy?
We want you to love your personalized wooden gift! Due to the custom nature of our products, returns or exchanges are only accepted if the item arrives damaged, defective, or incorrect due to our error. Please contact us within 14 days of receiving your order for assistance. For more detailed information, visit our Refunds & Returns policy page.
8. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately at support@woodhug.com within 24 hours of placing your order. We will do our best to accommodate your request; however, once production begins, changes or cancellations may no longer be possible due to the handcrafted nature of our items.
9. Do your products come with a warranty?
We stand behind the quality and craftsmanship of every WoodHug product. If your order arrives with defects or damage, please contact us within 14 days to initiate a resolution such as a replacement or refund. We strive to ensure your complete satisfaction with every purchase.
10. How can I contact WoodHug for further assistance?
Our customer support team is always happy to help! For any additional questions or concerns, please email us at support@woodhug.com. We aim to respond within 48 hours to provide you with timely and helpful support.
Why Choose WoodHug for Your Personalized Wooden Gifts?
✅ Expert craftsmanship with sustainable wood materials
✅ Unique, personalized products tailored just for you
✅ Clear communication and responsive customer service
✅ Secure ordering and shipping within the U.S.
Thank you for choosing WoodHug — we look forward to crafting your next special personalized wooden keepsake!
