Frequently Asked Questions (FAQ)

Have a question? We’ve got answers!

1. What materials do you use for your products?
We use high-quality, sustainable wood to craft our products, ensuring durability and a natural aesthetic. Each piece is handcrafted with care.

2. Can I personalize my order?
Yes! We specialize in personalized wooden products. You can add custom engravings, such as names or messages, during the checkout process.

3. How long does it take to make my order?
Since our products are handmade, we require 3-5 business days to craft your order before shipping.

4. How much is shipping, and where do you ship?
We charge a flat shipping rate of $4.99 for all orders. We currently ship only within the United States.

5. How long will it take to receive my order?
After the 3-5 business day processing time, shipping within the US takes 5-7 business days. Delivery times may vary due to holidays or unforeseen circumstances.

6. How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey.

7. What is your return policy?
Please visit our page for details. Personalized items are non-returnable unless defective or damaged upon arrival.

8. What if I need to change or cancel my order?
Please contact us at support@woodhug.com within 24 hours of placing your order. We’ll do our best to accommodate your request, but changes may not be possible once production begins.

9. Do you offer a warranty on your products?
We stand by the quality of our craftsmanship. If your item arrives damaged or defective, please contact us within 14 days for a resolution.

10. How can I contact you if I have more questions?
We’re here to help! Email us at support@woodhug.com, and we’ll get back to you within 48 hours.